QUALITY MANAGEMENT
We believe that Quality is paramount. Our commitment to providing a quality service means we will go the extra mile! We provide our clients with a service that is timely and effective. We believe that prompt and engineered responses to clients’ varying requests are essential for a successful work relationship in our business.
Medserv obtained its
ISO9001:2008 Accredited by Intertek and has a documented Quality Management System fully endorsed by the company’s top management. The scope of the Quality Management System covers the provision of logistical support to the Oil and Gas and Marine Industries.
Quality Policy Medserv Operations Ltd policy is to always conform to the requirements of our customers’, irrespective of the challenges and demands.
We see quality as a means of fulfilling our customers’ needs and expectations and also as a means of fulfilling our obligations to all stakeholders, customers, employees, contractors, suppliers and the community in general.
To ensure such commitment to quality, Medserv Operations Ltd shall:
- Ensure regular maintenance of the certified QMS ISO9001
- Continuously and systematically improve the quality of our services to all our customers
- Ensure our employees are motivated through information and training in all aspects of quality
- Ensure that all employees are fully committed to the quality management policy and objectives
- Ensure that all complaints and claims are clarified to the customers’ satisfaction and analysed to prevent reoccurrences
- Ensure that the company’s quality driven operations are conducted with the fullest consideration to health, safety and environmental factors
- Ensure that our relationship with our suppliers is positive and that it gives the fullest attention to quality in the supply and services’ delivery
- Ensure that our relationship with Governments’ associated Authorities is always an open and harmonious one that is conducive to the delivery of quality service to our customers’
- Ensure Medserv Operations Ltd is committed to contributing economically and socially to the community in which it operates